Company Policy

Additional Charges:

$2.00 / per 'on the way' stop
$5.00 / for 10 mins of wait time
-All fares are Tax inclusive- 

*Loyal drivers shall not give out personal number to clients to contact for a ride.* 
*Lost object(s) shall be returned to the police station office within twenty four (24) hours of its discovery.* 
*Drivers must comply with the ADA*


Receipt - is electronically provided via the App directly to the customers email . Drivers must accurately input the amount received at trip's completion.

In compliance with xxx

Method for calculating Fares: based on time from point A to point B; as well as current gas pricing in Volusia. 
Changes will not be made to pricing without 30 days notice to both passengers and drivers.*
Drivers must have Price list -in-car- for transparency.

Cash Up Front policy: Loyal Transportation drivers MUST receive payment upfront to 'confirm trip cost' prior to ride. 

Refusal of Service:  each and every situation must be measured on its own merit by the driver. 
The driver shall serve the first person requiring the service, except when the prospective passenger: 
(a) Is disorderly or abusive; or 
(b) Is in possession of an animal other than guide animal, and you do not agree to take animals within your vehicle 
(c) Refuses to state his final destination upon entering the car;  
(d) Has not paid a previous fare;  
(e) Refuses to pay in advance; 
 (f) The driver fears for his safety.  


Criteria applied to Drivers and Vehicles

Drivers: 
Must be familiar with Volusia County and a Volusia County resident. 
All Contractors shall be neatly dressed, well-groomed, neat and clean in personal appearance.
Must pass a criminal background check (have no on-going/current charges.)
Drivers must provide proof of valid Florida license.

Vehicles: 

 Drivers must insure that their vehicle is clean, inside and outside weather permitting.
All vehicles must be free of body damage, and any damage must be reported and repaired within thirty (30) days.
Identifying Loyal vinyl logo must be displayed on the vehicles back window.
All seatbelts are to be functional and available for use by passengers at all times. Loyal drivers are responsible for ensuring that passengers under the age of 16 are wearing seat belts. 
Safety Standards Certificate provided Annually.

 INSURANCE POLICY REQUIREMENTS